1. Introduction


Welcome to ZenHempLife. We are ZenHempLife Ltd, registered at PO Box 973, Stockport, SK1 9ET. Your trust matters to us, and we are committed to protecting your personal data under UK GDPR and the Data Protection Act 2018. This policy explains how we collect, use, share, and store your information when you use our website (zenhemplife.com) or ZenRelief app. If you have questions, please contact us at hello@zenhemplife.com.



2. What Data We Collect


We collect the following personal information:

  • Name, email address, and delivery address when you place an order or sign up for our newsletter.
  • Payment details, processed securely by our payment providers (Shopify Payments and PayPal).
  • Usage data, such as pages visited, products viewed, and device information (e.g., IP address, browser type), collected via cookies.
  • ZenRelief app data, including CBD dose logs, symptoms, and meditation preferences, if you use the app.
  • Contact details and messages when you reach out via our contact form or email.
  • We do not collect data from anyone under 16 without parental consent. If you believe we have such data, please contact us immediately.

3. Why We Collect It


We use your data for the following purposes:

  • To process and deliver your orders (lawful basis: contract).
  • To send you order updates and customer support messages (lawful basis: contract)
  • To send marketing emails or app notifications, if you opt in (lawful basis: consent).
  • To improve our website and app through analytics, such as understanding which products are popular (lawful basis: legitimate interest).
  • To prevent fraud and ensure site security (lawful basis: legitimate interest).
  • To comply with legal obligations, such as tax record-keeping (lawful basis: legal obligation).

4. How We Share Your Data We share your data only when necessary:

  • With Royal Mail to ship your orders.
  • With Shopify, our website platform, to process orders and manage the site.
  • With Shopify Payments and PayPal to process payments securely.
  • With analytics providers (e.g., Google Analytics) for anonymised data to improve our services.
  • With legal authorities, if required by law. We do not share your data with third parties for their marketing purposes. All processors are GDPR-compliant and bound by strict data protection agreements.

5. Cookies We use cookies to make our website work and improve your experience. Essential cookies enable core functions, like adding items to your cart. Non-essential cookies, such as analytics cookies, help us understand how you use our site. On your first visit, a banner asks you to accept or decline non-essential cookies. Your choice is saved for 30 days. You can manage cookie settings via your browser or our banner. See our Terms and Conditions at /terms for more details.


6. How We Store Your Data Your data is stored on secure servers in the UK or GDPR-compliant regions. We keep order and payment data for 6 years to meet tax and legal requirements. Newsletter and app data are kept until you unsubscribe or delete your account. We use industry-standard encryption (e.g., HTTPS) to protect your data during transmission.


7. Your Rights Under UK GDPR, you have the right to:

  • Access your personal data.
  • Correct inaccurate data.
  • Request deletion of your data.
  • Restrict or object to data processing.
  • Receive your data in a portable format.
  • Withdraw consent for marketing at any time by clicking “unsubscribe” in our emails or contacting us. To exercise these rights, please email hello@zenhemplife.com. We will respond within 30 days. If you are unhappy with our response, you can contact the Information Commissioner’s Office (ico.org.uk).

8. ZenRelief App The ZenRelief app collects dose logs, symptoms, and meditation preferences to help you track your wellness. This data is stored securely and only used to provide app features, such as personalized insights. You can delete your app data via the app settings or by emailing us. Marketing notifications require your consent, and you can opt out anytime in the app or by contacting us.


9. Updates to This Policy We may update this policy to reflect legal or operational changes. Check this page for the latest version. Significant changes will be communicated via email or a website notice.


10. Contact Us If you have questions about your data or this policy, please contact us:


Email: hello@zenhemplife.com

Post: ZenHempLife Ltd, PO Box 973, Stockport, SK1 9ET We are here to help you feel confident and calm about your privacy.